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Information Technology

Information Technology (IT) is a comprehensive service organization that operates a complex array of multi-vendor computing servers connected to thousands of workstations over a high speed local and metropolitan area network providing key enterprise services to ɫɫ�о��� students, faculty, and staff. IT provides support for Academic Computing, Administrative Computing, Servers and Networks, User Training and Support, and Telephony through the following divisions:

Administrative Computing Services (ACS)

Provides high quality support on essential administrative IT applications and systems, for various departments within the university. Administrative Computing Services is comprised of an Application Systems’ and PeopleSoft Project’s team, that are overseen by the CIO of the IT department.

These groups are responsible for problem-solving (“bug” fixes), modification and enhancement of existing programs, creation of new program and reports and the implementation of the follow modules:

• ɫɫ�о��� Financials (Workday) - Handles Grants & Contracts, Purchasing, Accounts Payable, General Ledger, Asset Management, and Accounts Receivable applications.
• Human Resources (Workday) - Handles Payroll, Benefits, Time & Leave applications.
• Student Administration (PeopleSoft’s Campus Solutions System) - Handles Financial Aid, Admissions, Student Records, and Student Financial applications.

To contact ACS for application (programs) modifications and/or web programming requests, email ProgrammingRequests@uno.edu.

Enterprise Servers (ES) & Enterprise Networks (EN)

Enterprise Networks (EN) is a support team that handles the development, implementation, and management of the campus-wide data and voice communication systems. Support is also provided to the University's critical academic and administrative IT systems: Exchange, File Server, Canvas, Workday Financials and PeopleSoft Campus Solutions, Share-Point, Wired/Wireless Network, and Web. Enterprise Networks (EN) is comprised of the following disciplines within the IT department:

• Network Support provides logical data network support for the campus backbone and building networks. This includes the support for Gigabit Ethernet network systems, modem access systems, and Internet services to meet campus academic and administrative needs.
• Network Communications provides physical support for both the campus data and voice network infrastructures. This includes all optical and metallic communications cabling systems, campus-wide to the wall-plate, and the support for the installation and maintenance of all data network electronics.
• Identity Management provides installation and support of Active Directory, LDAP, Federation Services, RADIUS, Provisioning/De-provisioning of user accounts and email settings, Identity Synchronization, Physical Access Security Systems, Video Surveillance, and Campus DNS.
• Data Center Applications provides installation and support of the following systems: Enterprise and departmental servers running end-user applications and licenses (except PeopleSoft), virtual server and SharePoint infrastructure, Microsoft Exchange services, SQL Server Administration, campus-wide VOIP phone system, support and security for campus-wide file services, backup and restore of file and server data and the entire Data Center infrastructure and environment.

User Training and Support (UTS)

User Training and Support (UTS) provides the University community with high quality computing services, training, and support for user systems including academic software and administrative end-user applications and services. In addition to providing computing services, training, and support, UTS also operates many of the Technology Fee Laboratories around campus. The UTS is comprised of First and Second Level Support teams that provide the following services and resources:

• Help Desk is the IT department’s centralized station for requesting IT support. Located in Room 101T of the Computer Center, the IT Help Desk is available to all ɫɫ�о��� faculty, staff, and students with questions and/or problems concerning any of the computer systems supported by Information Technology. To contact the IT Help Desk: call (504)280-HELP (4357) or e-mail HelpDesk@uno.edu.
• Desktop Support provides resources to implement departmental workstation projects, supports student computing labs, implements secured & and standardized desktop procedures, provides workstation maintenance/support, maintains purchasing recommendations/procedures and researches emerging technologies for the ɫɫ�о��� community. For purchasing assistance at projectsgroup@uno.edu.
• Faculty Staff Resource Center (FSRC) is a drop-in computing lab for any ɫɫ�о��� faculty or staff. The lab is located in Room CC101-F of the Computer Center and has 14 computers, running Windows 10 Operating System, one LCD Projector, a laser printer, and various multimedia and web software. Faculty and Staff may reserve this lab on a limited basis. To make a reservation, go to: .